The number one thing I ever need in a business hotel is fast, free, password-free internet. I never find this at business hotels.
This weekend I am at a chain hotel of the cheaper variety. It does not have a business office where I can print things. It has no pool and no fitness room. It is an older building as evidenced by the phone jacks all over including the bathroom. It pre-dates cell phones.
It does have fast, free, password-free internet.
If I was at a business hotel charging twice as much, there would be slow irritating wireless service which I could upgrade to competency for a sizable sum of money. This is bad business. If the price of the premium internet was rolled into the room cost, I wouldn't think twice about it. To charge me a large extra fee for what the coffee shop gives away free makes me want to stay at the coffee shop. I wonder if they rent cots at Dunkin' Donuts.